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When you will ship my order?


Your orders will be submitted to the shipping company within 72 hours except furniture items, after that the period will be as mentioned in your shipping choice,



Should I pay extra shipping fee when I receive my purchases?


The delivery fee will be paid by you to when you are placing the order, no need to pay extra charges for delivery in your country,



How can I know shipping fee?


The shipping fee varies based on the delivered country and the amount of item, You can check the shipping fee by selecting delivering country.



Can I track my order?


You can track your order with the shipping code shared with via SMS or e-mail,



Which shipping companies you are dealing with?


The authorized shipping companies in are DHL, ARAMEX, PTS, choosing them according to the delivery place,



What will happen if courier comes when I am out?


If you are not in the delivery address, your order will be delivered to the nearest branch of shipping company, and you will be informed, You should pick up your order within 3 days from the branch, Otherwise your order will be returned to us, 



What will happen if I receive broken parts of furniture?


First of all you should inform Minturk directly and send photos about broken box or part,

Minturk will contact the supplier and send you the broken part as soon as possible,

If the mentioned part is broken by wrong assembling, maybe you will be asked about its charge,

If the mentioned part is broken by shipping, you will receive the required part free of charge as soon as possible, 



What should I do when I will receive my order? 


You should inspect the shipment upon delivery, if you have any problem or damaged packing, please describe and mention the issue in the voucher of receipt that you will receive by the driver, and contact us to explain the problem and get our assistance,  



How I can assemble the furniture?


You should check the assembling book which you can find it inside the product's boxes and follow its instructions exactly, 



How you ship my order?


Minturk selected carefully the shipping companies and suitable options for each product in our web site to ensure you receiving the safest, fastest, and most reliable delivery service,



How you will ship Large Parcel and Furniture?


Our authorized shipping company is specialized in transporting the large parcel, so you can be sure that your order will arrive you safely,



How I will receive my order of furniture?


Our delivery team will contact you to arrange the appointment of delivery,

They will deliver you the order up to the building entrance of your home,

You will be responsible about uploading the goods to your home, we recommend you to ask someone for assistance at the receiving time,