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Frequently Asked Questions

 

Cancelation policy

 

Can I cancel my order and when?

You can cancel your order after placing it and before preparing it for shipping by calling Minturk.com customer service +90 539 694 49 66, or sending e-mail with your order number and explanation to [email protected]

 

What will happen for my payment after cancelation?

Regarding product amount, you will be reimbursed within 14 days if you paid by credit card,

 

 

Return policy

 

Can I return my purchases?

You can return your order within 14 days starting from shipping date for kitchenware and home textile items, and in the meantime you will place new order,

You can not return furniture order

 

How do you refund shipping fee?

We refund the shipping fee of send and receive as coupon for new order of the faulty or damaged belongs to us, if not belong to us we do not refund shipping fee of send and receive,

 

Which products I can return them and which I cannot?

You can return the products (kitchenware, home textile, jewelery, bags, shoes) if they are unused and their price tag is not removed and their box is not damaged, the furniture products cannot be returned,

 

When do you refund my payment?

We will arrange refund as soon as we receive returned goods and perform required process,

 

How do you refund my payment?

You will be reimbursed within 14 days if you paid by credit card, if you paid at door of delivery place you will receive payment to your bank within 14 days of providing us your bank details,     

The information about return process will send you by message or email,

 

 

Contact Us

 

How can I get in touch with you?

You can send us an email with your request to [email protected]  or by going to Contact Us page and fill the form.

 

Where are you located?

our address is: Aksemsettin mah, Balipasa cad, No. 91/1 - 3 Fatih - Istanbul - Turkey 

 

Privacy Policy

 

What personal information do you collect from the people that visit your blog, website or app?

You may be asked to enter your name, email address, to help us with your experience.

 

When do we collect information?

We collect information from you when you register on our site, place an order, Use Live Chat or enter information on our site.

 

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

 

Do we use cookies?

We do not use cookies for tracking purposes.

 

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

 

 

Payment Methods

 

How can I pay for my purchases?

You can pay by credit card,

 

How do you protect my card information?

Minturk.com ensures that it has the highest level of security measures in order to keep personal and financial information private and safe,

Your credit card details are sent encrypted to the banks and not kept by Minturk.com,

 

Do you accept selling as installments?

We do not accept selling as installments, you can check the option of buying as installments with your bank,

 

 

Shipping Policy

 

When you will ship my order?

Your orders of kitchenware and home textile items will be submitted to the shipping company within 72 hours by Minturk.com, after that the period will be as mentioned in your shipping choice,

Your orders of furniture items will be submitted to the shipping company within 21+- working days by Minturk.com, after that the period will be as mentioned in your shipping choice,

 

Should I pay extra shipping fee when I receive my purchases?

The delivery fee will be paid by you to minturk.com when you are placing the order, no need to pay extra charges for delivery in your country,

 

How can I know shipping fee?

The shipping fee varies based on the delivered country and the amount of item, You can check the shipping fee by selecting delivering country.

 

Can I track my order?

You can track your order with the shipping code shared with minturk.com via SMS or e-mail,

 

Which shipping companies you are dealing with?

The authorized shipping companies in minturk.com are DHL, FEDEX, PTS, and land freight shipping companies, choosing them according to the delivery place,

 

What will happen if courier comes when I am out?

If you are not in the delivery address, your order will be delivered to the nearest branch of shipping company, and you will be informed, You should pick up your order within 3 days from the branch, Otherwise your order will be returned to us,

 

What will happen if I receive broken parts of furniture?

First of all you should inform Minturk directly and send photos about broken box or part,

Minturk will contact the supplier and send you the broken part as soon as possible,

If the mentioned part is broken by wrong assembling, maybe you will be asked about its charge,

If the mentioned part is broken by shipping, you will receive the required part free of charge as soon as possible, 

 

What should I do when I will receive my order?

You should inspect the shipment upon delivery, if you have any problem or damaged packing, please describe and mention the issue in the voucher of receipt that you will receive by the driver, and contact us to explain the problem and get our assistance,  

 

How I can assemble the furniture? 

You should check the assembling book which you can find it inside the product's boxes and follow its instructions exactly, 

 

How do you ship my order?

Minturk selected carefully the shipping companies and suitable options for each product in our web site to ensure you receiving the safest, fastest, and most reliable delivery service,

 

How you will ship Large Parcel and Furniture?

Our authorized shipping company is specialized in transporting the large parcel, so you can be sure that your order will arrive you safely,

 

How I will receive my order of furniture?

Our delivery team will contact you to arrange the appointment of delivery,

They will deliver you the order up to the building entrance of your home,

You will be responsible about uploading the goods to your home, we recommend you to ask someone for assistance at the receiving time,