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Frequently Asked Questions


Cancelation policy


Can I cancel my order and when?

You can cancel your order after placing it directly and before start preparing it by calling customer service +90 539 694 49 66, or sending e-mail with your order number and explanation to [email protected]


What will happen for my payment after cancelation?

Regarding purchases amount, you will be reimbursed within 14 days if you paid by credit card,

Regarding shipping cost, you will receive coupon of shipping fee for new order, 

The information about cancelation process will send you by message or email



Return policy


Can I return my purchases?

You can not return your order as we are shipping from Turkey to other countries



Contact Us


How can I get in touch with you?

You can send us an email with your request to [email protected] or by going to Contact Us page and fill the form


Where are you located?

our address is: Aksemsettin mah, Balipasa cad, No. 91/1 - 3 Fatih - Istanbul - Turkey 


Privacy Policy


What personal information do you collect from the people that visit your blog, website or app?

You may be asked to enter your name, email address, to help us with your experience


When do we collect information?

We collect information from you when you register on our site, place an order, Use Live Chat or enter information on our site


How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible


Do we use cookies?

We do not use cookies for tracking purposes


How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place



Payment Methods


How can I pay for my purchases?

You can pay by credit card, or direct transfer to our bank account


How do you protect my card information? ensures that it has the highest level of security measures in order to keep personal and financial information private and safe,

Your credit card details are sent encrypted to the banks and not kept by


Do you accept selling as installments?

We do not accept selling as installments, you can check the option of buying as installments with your bank



Shipping Policy


When you will ship my order?

Your order of will be submitted to the shipping company as mentioned perion on product page, after that the period will be as mentioned in your shipping choice


Should I pay extra shipping fee when I receive my purchases?

The delivery fee will be paid by you to when you are placing the order, no need to pay extra charges for delivery in your country


How can I know shipping fee?

The shipping fee varies based on the delivered country and the amount of item, You can check the shipping fee by selecting delivering country


Can I track my order?

You can track your order with the shipping code shared with via SMS or e-mail


Which shipping companies you are dealing with?

The authorized shipping companies in are DHL, FEDEX, UPS in addition to sea freight and land freight shipping companies, choosing them according to the delivery place


What will happen if I receive broken parts of furniture?

First of all you should inform Minturk directly and send photos about broken box or part,

Minturk will contact the supplier and send you the broken part as soon as possible,

If the mentioned part is broken by wrong assembling, maybe you will be asked about its charge,

If the mentioned part is broken by shipping, you will receive the required part free of charge as soon as possible


What should I do when I will receive my order?

You should inspect the shipment upon delivery, if you have any problem or damaged packing, please describe and mention the issue in the voucher of receipt that you will receive by the driver, and contact us to explain the problem and get our assistance


How I can assemble the furniture? 

You should check the assembling book which you can find it inside the product's boxes and follow its instructions exactly


How do you ship my order?

Minturk selected carefully the shipping companies and suitable options for each product in our web site to ensure you receiving the safest, fastest, and most reliable delivery service


How you will ship Large Parcel and Furniture?

Our authorized shipping company is specialized in transporting the large parcel, so you can be sure that your order will arrive you safely


How I will receive my order of furniture?

Our delivery team will contact you to arrange the appointment of delivery,

They will deliver you the order up to the building entrance of your home,

You will be responsible about uploading the goods to your home, we recommend you to ask someone for assistance at the receiving time